Linc Learning, Inc. with address in 222 N. Expressway, Brownsville, TX 78521, is committed to protecting and respecting your privacy.

We are an enterprise that developed a multimodal technological platform, that is, both in mobile and web version, that interacts as an intermediary in the provision of academic tutoring lessons to a community of students and tutors to improve their academic performance. This service is provided directly to Educational Institutions. Linc Learning, Inc. collects information from the students and tutors for the purposes set forth in this Privacy Notice, all personal information by users is provided by Educational Institutions, the information is protected according to international, federal, and local laws.

PRIVACY NOTICE PURPOSE

Linc Learning, Inc. from now on will be referred to as the Company, for practical purposes.

The services provided by the Company are provided directly to Educational Institutions (universities, colleges, high schools, middle schools, elementary schools), in which the academic tutoring lessons given through the platforms will be free of charge, unless stated differently by the Institution, in which case must inform its users. To provide the services to the Institutions by the Company, certain personal data of the users, both students and tutors, is required, which may be collected by the users upon registration or given to the Company by the Institution.

AREA OF APPLICATION

This notice applies to any User, no matter their location, and everyone who uses the services of the Company through any of its platforms (web or mobile). This notice applies whether you exchange information with any of the Company’s communities, by any means of interaction such as social network accounts, email, instant messaging, private chat, by phone, personally or by being part of an Educational Institution to which the Company provides a service.

INFORMATION WE MAY COLLECT

Through our website or mobile application

The information requested depends on the specific Educational Institution in question, therefore, the information requested from each user of the Educational Institution to which they belong may vary, some information that could be collected is listed below:

Name and last name
Institutional email
Date of birth
Gender
Major that the user is coursing
School period that the user is coursing
Mobile phone
Profile picture

The Company reserves the right to update the required information fields on its platforms or website without prior notice to users who are part of the Educational Institution.

The Company has to mains of collecting information from its users:

1. Indirectly: The Company may be provided with information from the Educational Institution regarding its students and tutors. This information provided only encompasses the criteria from the list above.

2. Directly: Upon registration in any of our platforms, filling out an information form is required. The information required only encompasses the criteria from the list above.

HOW DO WE USE YOUR DATA

Data collected through our websites or registration to our learning platforms

All the information that is requested from the users belonging to the Educational Institutions and that is collected through our platforms will be used for the following, although it may vary with respect to each Educational Institution. If a user has any doubts, they would have to review it directly with the Educational Institution to which they belong.

Statistical analysis:

Generate information that helps Educational Institutions improve their academic levels.
Analyzing the total amount of tutoring lessons provided.
Analyzing the total amount of tutoring lessons through different criterias (subjects, majors, days, etc).
Analyzing the total amount of tutoring lessons, in sessions and in time, by each tutor.
Most requested subject.
Activity regarding number of tutoring lessons imparted by tutors.
Day, subject, major, etc. with highest demand.
In general, the objective is to help the users of Educational Institutions improve academically, and help Educational Institutions reduce their dropout rate.

The information collected by each Educational Institution will only be available to staff from the Company and from the particular Educational Institution. The Company will not share information from one Educational Institution with another Institution. Furthermore, the Educational Institution in question will only allow a few people deemed “Administrators” to have access to Linc’s Control Panel where the information can be found (other users will not be able to see any type of information from other users or from the Educational Institution).

The information is collected to fulfill any of the following:

Facilitate and improve the users experience in the navigation of the mobile or web platforms or the Company's website.
Password recovery, profile information update, and maintenance of security and privacy measures necessary to prevent misuse of any of the platforms or administrative system.
Develop and incorporate new functions to the mobile application, web application or website based on the preferences of the users.
Generate reports and statistics on the use of the platforms by users to improve the Company's services.
Send the users messages that we consider of interest, including information on new products, services, promotions, news and events of the Company’s or any other third party that has an agreement with the Company.
Recommend the Company, any of its platforms, or the website to any person who is a friend or contact of the users.
Send emails monthly to inform users of the new implementations on the platforms.
Send surveys NPS (Net Promoter Score) to know the satisfaction of the users based on the products or services provided by the Company.

The information collected from users through the services provided by the Company to Educational Institutions, may be used to promote the company's platforms in any of the social networks that the Company deems appropriate. Some of the information that can be promoted is the following: testimonials from users, statistics from the demand of academic tutoring lessons, images of students or advisors using the platforms, etc.

Data collected through marketing campaigns

The data collected through marketing campaigns is used in the following ways:

Marketing campaigns that might be suited for users such as invitations to webinars and events, content marketing campaigns, campaigns related to our platforms and blogs, research campaigns related to our platforms, blogs, and industry.

In case you do not agree that your information and personal data are used for these purposes, please let us know through support@linc.io and we will immediately stop using such personal information for any of the purposes established previously.

HOW LONG DO WE STORE YOUR DATA

User data collected such as registration information, Educational Institution details, data stored by the user in our learning platforms, is stored for as long as the user is registered in any of our platforms.

Personal data gathered through marketing campaigns and website forms (such as contact forms on our websites) is stored until the user decides that they don't want to receive updates from us anymore. We use email marketing to communicate with these contacts and there is a "Unsubscribe" option available in each email.

WHERE DO WE STORE YOUR DATA

All our user’s data is stored on our secure servers located in the USA on Amazon Web Services cloud.

SECURITY MEASURES

Our learning platforms include the following security mechanisms to protect its users and their information: passwords, authenticated resource access, secure messaging, communications monitoring, secure storage, secure servers. All communications are over HTTPS, all personal passwords are encrypted with individual SALT values, we use a rate limiter to prevent brute force attacks in our system, our cloud infrastructure is hosted in their own VPC (virtual private cloud), and all remote ssh access is protected using public/private keys.

We conduct regular security audits and run daily security tools on our platforms to automatically detect and report security issues. You can easily prevent selected users from logging in, revoke their access rights, or delete them entirely if necessary. You can configure your portal security policies to specify which operations can be performed by specific account types.

TRANSFERRING OF INFORMATION

The data collected by the Company may be transferred to:

Service providers, with the sole and exclusive purpose of assisting in the fulfillment of their legal obligation with the owner of the data.
Administrative, judicial or governmental authorities of any kind in the United States of America, Mexico, or anywhere abroad, if it is established by judicial or administrative mandate or so provided by law.
Third parties hired by the Company, such as lawyers, auditors, accountants or systems managers that require the processing of user information.

All third parties referred to in the previous list acquire the same obligations and responsibilities as the Company regarding the safeguarding of personal data issued by the owner. The information transferred will be carried out according to the purpose established in this Privacy Notice.

USE OF COOKIES AND OTHER SIMILAR TECHNOLOGIES

The Company, through any of its platforms, may implement the use of cookies, web beacons or other similar technologies, which allow it to collect personal data automatically and simultaneously while the user contacts the website or any of the platforms. At the time of the first contact, it will inform the User, through a visible communication, about the existence of said technologies and their characteristics, as well as the mechanisms to disable them if possible.

FERPA COMPLIANCE

Linc Learning, Inc is FERPA (Family Educational Rights and Privacy Act) compliant. More details about FERPA.

EU-US PRIVACY SHIELD COMPLIANCE

Linc Learning, Inc complies with the EU-US Privacy Shield as set forth by the U.S. Department of Commerce and the European Commission and Swiss Administration regarding the collection, use, and retention of personal information from European Union.

Linc Learning, Inc has certified that it adheres to the EU-US Privacy Shield Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the EU-US Privacy Shield program, and to view Linc Learning Inc's certification.

HIPAA DISCLAIMER

The Company does not warrant or provide any assurances that your use of the Products will comply with the Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”). If you are a health care provider, health plan, insurer, health care information clearinghouse or other entity that may be considered a “covered entity” under HIPAA or a “business associate” of a “covered entity” under HIPAA, you shall take all steps necessary to comply with HIPAA and shall be responsible for any applicable compliance with HIPAA. You agree that you will not provide the Company with any protected health information (as that term is defined under HIPAA) and that the Company is therefore not deemed to be a business associate of you and/or your institution for purposes of compliance with HIPAA.

MODIFICATIONS TO THE PRIVACY NOTICE

This Privacy Notice may be changed, amended or modified at any time by the Company, to meet legislative, internal policy developments, as well as new requirements necessary for the provision of its services. In the event of changes, amendments or modifications, the Company may make the users know through advertisements, communications or notices published on any of its platforms, or through the website www.linc.io or directed personally to its users through the emails provided. The user's entry to the Company's website or any of the platforms after the date of the publication of the modifications to this Notice will be understood as granting their consent to them.

CONSENT

In terms of the provisions of the Law and its Regulations, and without any error, bad faith or intent, the User expresses their agreement with this Privacy Notice and their consent for their personal data to be treated in accordance with what is stated in the same.

The holder (user) of the personal data may, by himself or through his legal representative, exercise at any time the right to revoke his consent to the processing of his data, for which they must direct a request to the following email: support@linc.io

The request must contain the following information:

Name of the data holder (user).
Documents proving the data of the user or his representative.
Address, mobile phone, conventional and electronic email to receive communications.
Clear description of the data for which the right to revoke consent is sought.
Object/Reason of the request.
Any means that facilitates the location of the referred data.

The Company undertakes to issue a response to the applicant within a period not exceeding 15 business days from the date of receipt of the request, which could be extended for an equal period if the circumstances so require.

This Privacy Notice will not apply to all those entities or third parties that the Company does not have control over them. Therefore, the Company is not responsible for the information practices of any of these or other third party sites; advertising or links that may appear on the website or any of the platforms.

CONTACT US IN CASE OF DOUBT OR SUGGESTIONS

If you have any comments or concerns regarding this Privacy Notice, contact us at support@linc.io